Tidy Sisters: Addressing Your Urgent FAQs with Expertise

Relax and Let Us Handle the Cleaning

Welcome to the Tidy Sisters FAQ section. Below, you’ll find answers to some of the most common questions we receive. Additionally, if you have a question that isn’t addressed here, please feel free to reach out to us directly.

General Information

What services do Tidy Sisters offer?

Tidy Sisters offers a variety of residential cleaning services, such as regular maintenance cleaning, deep cleaning, and move-in/move-out cleaning. We customize our services to cater to the unique needs of each client, guaranteeing a personalized experience.

How can I book a service?

To schedule a service, you have several options: visit our services page and click on the [Setmore] button, navigate to our Instagram page, or call our customer service hotline. Our team will reach out to confirm your appointment and to discuss any specific needs you may have.

Service Details

Do you bring your own cleaning supplies?

Absolutely, Tidy Sisters comes armed with all the cleaning gizmos and magic potions! But if you’ve got your own secret cleaning concoction you want us to use, just give us a heads-up. *Keep in mind, if you opt for your own goodies, you’ll be footing the bill, and Tidy Sisters won’t be throwing any reimbursement parties or discount shindigs.

Are your cleaning products eco-friendly?

We are dedicated to utilizing environmentally friendly products whenever feasible. Our standard cleaning supplies are eco-conscious and safe for both children and pets. If you have any concerns or specific requests, please let us know, and we will make every effort to accommodate your needs.

Pricing and Payment

How are your services priced?

Our Standard and Deep Clean services are priced according to the number of rooms being cleaned.

Standard Cleaning Service: $30 per room
Deep Cleaning Service: $50 per room

For our Move-In and Move-Out cleaning services, pricing is based on square footage:

Move-In Cleaning: $0.13 per sq ft
Move-Out Cleaning: $0.20 per sq ft

Additional services come with varying prices depending on the specific service. Contact us for a personalized quote tailored to your needs!

What payment methods do you accept?

Tidy Sisters accepts a variety of payment methods, including credit cards, debit cards, and bank transfers. You must pay a 75% deposit when booking any service.

After we arrive and consult with you about the services, we’ll email you a finalized invoice. Once we complete the services, we’ll charge your card for the remaining balance, minus the 75% deposit. For future services, we’ll process payment upon completion and send you an invoice via email.

Please be aware that we only offer the initial consultation as a complimentary service, if requested.

If you fail to complete payment, we’ll add a $25 charge, and you’ll need to pay in full in advance for your next appointment.

Policies and Procedures

What is your cancellation policy?

If the Client needs to cancel a scheduled cleaning appointment, they must provide Tidy Sisters with forty-eight (48) hours’ notice. Notice can be given by email, SMS (text), or phone.

If the Client fails to give forty-eight (48) hours’ notice more than once, they must pay 50% for the first canceled cleaning and 100% of the fee for subsequent canceled cleanings.

Canceling more than three (3) consecutive cleanings or more than seven (7) total scheduled cleanings without Tidy Sisters’ prior approval will be considered a material breach, allowing Tidy Sisters to cancel the contract and/or pricing agreement or seek legal remedies.

If Tidy Sisters needs to cancel a scheduled cleaning appointment, they will provide 24 hours’ notice to the Client. If they fail to do so, the Client will receive one free cleaning.

Additional Support

How can I provide feedback about my experience?

Your feedback is important to us. Therefore, after each service, you will receive a follow-up email where you can provide your feedback and rate your experience. Additionally, you can contact us directly via phone or email with any comments or suggestions.

What should I do if I am not satisfied with the service?

If you are not satisfied with our service, please contact us within 24 hours. Furthermore, we are committed to resolving any issues and will, therefore, work with you to ensure your complete satisfaction.

Experience Immaculate Cleanliness with Tidy Sisters

Hear directly from our clients about how Tidy Sisters transformed their homes and lives with expert cleaning services.

“Tidy Sisters brought new life to my home! Their attention to detail and friendly service exceeded all expectations. Highly recommend!”

Emily R.

Homeowner & Busy Professional

“The professionalism and thoroughness of Tidy Sisters make them stand out. Every corner was spotless, making my home feel brand new.”

Michael T.

Working Parent & Client

“I couldn’t be happier with the service! The sisters were punctual, efficient, and left my house sparkling clean. Truly outstanding!”

Sophia L.

Real Estate Agent

Let Us Tackle Your Mess!

How can Tidy Sisters simplify your life?